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March 29, 2026

Good morning, Crowd.

Alberto here :)

Something surprised me this week.

Secondaries hit $240 billion in 2025. That's not a side channel for distressed sellers anymore. That's 35% of all private equity exit proceeds. IPOs and M&A used to be the main event β€” now they're the opening act.

The private markets rewrote the rulebook while everyone was watching AI.

Read time: 5 minutes

88% resolved. 22% stayed loyal. What went wrong?

That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story β€” and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

SECONDARIES
Secondaries Are the New Exit

Secondary transactions reached $240 billion in 2025, up 48% from the year before.

GP-led deals alone accounted for $115 billion. Pricing averaged 92% of NAV β€” an 8% discount, but better than waiting 5 more years for a traditional exit.

My read: Secondaries aren't alternative liquidity anymore. When 35% of all distributions happen this way, that's the main event. PE firms can't exit the front door, so they built a bigger side door.

AI
AI Took 41% of All Venture Capital β€” And the Returns Are Actually Good

AI startups captured 41% of the $128 billion raised in 2025. That's $52 billion into one category.

Here's the part that matters: funds raised in 2023-2024 (after ChatGPT launched) are posting the highest IRRs compared to 2017-2022 vintages. Early AI bets are outperforming everything.

My take: For two years, people said "AI valuations are insane, this is 2021 all over again." Then the actual return data came out. Turns out early AI investors weren't being reckless β€” they were being right. Not hype. Math.

Premium members got the full breakdown on SpaceX and OpenAI secondary
opportunities this week.

Investment opportunity, thesis, pricing analysis, liquidity timeline, risk factors, all the stuff you need to make an informed decision, not just a headline.

$40/month gets you in.

VALUATIONS
Seed Valuations Never Reset. You're Paying 2021 Prices in a 2026 Market

Seed valuations didn't drop after the 2021 bubble. They kept climbing.

Average seed rounds now price at $20-$30 million. In 2021, it was $15-$25 million. Meanwhile, the IPO bar moved up β€” median revenue at exit is now $537 million.

Here's the problem: you're paying more at the entry, but the exit got harder. The math doesn't work for most investors. My read: seed investors are overpaying for companies that statistically won't reach the new IPO threshold. Only the top 5% of funds survive this.

RETAIL CAPITAL
Retail Capital Doubled to $204 Billion

Retail investors deployed $204 billion into private markets in 2025. That's up 122% from $92 billion in 2023.

They're coming in through evergreen funds, 401(k)s, and new wealth products. Projections show $3 trillion by 2030.

But here's what they're walking into: DPI (distributions to LPs) at record lows. Average hold periods stretching to 15 years. Exit markets just starting to thaw after a 3-year freeze.

My take: Retail is flooding in while distributions are at their worst in a decade. They're buying at the peak of illiquidity. I'm not saying don't invest in private markets β€” I'm saying timing matters, and this timing is brutal.

IPO MARKET
The IPO Market Opened β€” But Not for the Reason You Think

IPO volumes surged 89% year-over-year from Q3 2024 to Q3 2025. Investment banks are optimistic. Everyone's calling it a "recovery."

But here's what JP Morgan and Morgan Stanley are saying quietly: up to one-third of all 2026 IPO activity will be private equity firms exiting portfolio companies they've held for 7+ years.

This isn't a healthy IPO market. It's a liquidation event. PE firms have 31,000 companies stuck in portfolios, $3.7 trillion worth. They held through the freeze. Now they're dumping the backlog on public markets.

My read: The IPO window opened, but it's not for new innovation. It's for old inventory. If you're excited about the "2026 IPO recovery," check who's selling and why.

Enjoy the rest of your Sunday.

See you Tuesday.

We're going deep on why continuation vehicles are becoming 20% of all PE distributions (and why that's a problem).

Alberto.

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